Returns and Cancellation

Return & Exchange Policy

Due to the nature of our products, please read our policy carefully before making a purchase.

Final Sale Items

• All custom or personalized jewelry is FINAL SALE.
• Custom items are made specifically for you and cannot be returned or exchanged.

Exchanges

Exchanges are only accepted under the following conditions.

• The item is not custom
• The item arrives faulty or damaged
• The item does not fit

All exchange requests must be submitted within 48 hours of delivery.

Exchange Conditions

• Items must be unworn, unused, and in original packaging
• Proof of purchase is required
• Items showing signs of wear will not be accepted

How to Request an Exchange

To request an exchange, please contact us at dmartejewelry@gmail.com with:

• Your order number
• Clear photos of the item
• A brief explanation of the issue

Once approved, further instructions will be provided.

Non-Returnable Items

• Custom or personalized items
• Sale or promotional items
• Items damaged due to improper care or misuse